Insights
How OTA money actually moves for small hotels, and where it goes missing. Every post is one finding, cited to the vendor’s own documentation. Where a number is unknown, we say it is unknown — including the one everybody most wants: nobody has published a credible figure for OTA leakage per property per month, so we are going to go and count it.
Why your PMS can't tell you what Expedia kept
Your property management system does not receive the commission percentage. A free-text field decides whether you are owed money or owe it.
Sources: Commission is not derivable from PMS data · Expedia — two settlement pipelines
The 4th of the month
Hotel Collect cancellations have a reconciliation window that closes days after month end. Miss it and you are invoiced on the booked amount.
Sources: The two clocks
A closed batch is not money in the bank
Your gateway says the batch settled. Your processor's own documentation says that is not proof the funds arrived.
Sources: Settlement is not funding
Have a month you want looked at?
Every post here is one finding from vendor documentation. The useful version is the same analysis run against your own statements.